Insurance

You do not require extended health coverage to receive treatment. Ask about our rates.

Physiotherapy services are recognized by many insurers as an essential component of any extended health benefits package. As a consumer, you have the right to choose the physiotherapist that’s right for you and who meets your specific treatment needs. If you need physiotherapy services and are covered by an insurance plan, it is important that you find out as much as you can about your coverage before seeing the physiotherapist. We are happy to assist you in this process.

Physiotherapists are primary care professionals (just like Doctors  and Dentists) meaning you can go directly to a physiotherapist. You do not require a doctor’s referral to see a physiotherapist, however some Insurance companies may require a doctor’s referral before they will reimburse costs. You can choose to attend any rehabilitation facility regardless of your place of employment, the name of the clinic on your prescription, or your medical provider.

Many injured workers require a physiotherapist to assess and treat their workplace injuries and to help them reintegrate into the workforce. Under the Workplace Safety and Insurance Act, injured workers have the right to choose the practitioner from which they receive care and the right to consult a physiotherapist without a referral from a physician or any other health-care practitioner. In many cases, being assessed by a physiotherapist and beginning treatment as soon as possible after an injury speeds return to work and increases the likelihood of full recovery.

Injured workers should understand, however, that their treating practitioner by law must disclose their patients’ condition, course and outcome of treatment to the WSIB.

The Low Back Rapid Access Clinic (RAC) program provides faster access to assessment and care for individuals with persistent or recurring low back pain. Patients referred by their family doctor are seen by specially trained providers, including physiotherapists, who complete a detailed assessment, offer education, and develop a personalized plan to help manage symptoms and improve mobility. This coordinated approach helps reduce the need for unnecessary imaging, medications, or specialist referrals, while supporting recovery through evidence-based care.